Policies

Return Policy

Returns will be accepted within 10 days of the invoice date. Product must be in the original packaging and contain all components. Returns must be pre-authorized by DDS. The customer is responsible for return shipping costs. No returns for special order items. Refunds will be credited to the account minus shipping fee and 15% restocking fee. All merchandise must be new, unused condition, or in an unopened package. Opened equipment and handpieces will be repaired or replaced according to the manufacturer’s policy.

Ordering Policy

A minimum order of $100.00 is required. Smaller orders will be charged a $20.00 processing fee. A 1.5% interest fee will be charged on all accounts over 30 days. We make every effort to maintain prices as listed, however we reserve the right to adjust prices in response to changing transportation, labor, and material costs. All sales are in US funds, FOB Livermore, CA USA.

Shipping Methods and Rates

All packages will be shipped via UPS unless customer requests other method. UPS Rate charges, fuel surcharges, and residential delivery rates will be applied.

Privacy Policy

Your privacy is important to us here at Diablo Dental. Any information we gather at this web site is strictly for our use as is not shared with any other entity, public or private, for any reason. We will not sell or give away lists or any other data that we may retain and do not purchase any such information from other sources. With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may make the choice to have your information completely removed from our company system by e-mailing us at info@diablodental.com with your request.